Privacy Policy

1. Information We Collect

1.1 Business Contact Information

When you request a quote, register for updates, or communicate with us, we may collect:

• Full name and job title
• Company name and business address
• Email address and phone number
• Industry type and purchasing requirements

1.2 Technical Information

Our website automatically collects certain technical data:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referral source and navigation patterns

1.3 Transaction Information

For order processing and fulfillment, we collect:

• Purchase orders and product specifications
• Shipping and billing addresses
• Payment method details (processed securely by third-party providers)
• Communication history related to orders

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Order Fulfillment: Processing quotes, manufacturing custom products, and coordinating delivery
• Customer Service: Responding to inquiries, providing technical support, and resolving issues
• Business Communication: Sending product catalogs, price updates, and industry news (with opt-out option)
• Quality Improvement: Analyzing feedback to enhance products and services
• Legal Compliance: Meeting export regulations, tax requirements, and contractual obligations
• Website Optimization: Improving user experience and site functionality

3. Information Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

3.1 Service Providers

Trusted third parties who assist our operations under strict confidentiality agreements:

• Logistics partners for shipping coordination
• Payment processors for secure transactions
• Cloud hosting providers for data storage
• Email marketing platforms (with your consent)

3.2 Legal Requirements

We may disclose information when required by law, such as:

• Compliance with court orders or legal processes
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Export control and customs regulations

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and employee confidentiality agreements
• Regular security audits and vulnerability assessments

5. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal and regulatory requirements (e.g., tax records: 7 years)
• Resolving disputes and enforcing agreements

After the retention period, we securely delete or anonymize your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Correction

Request a copy of your personal data and correct any inaccuracies.

6.2 Data Deletion

Request deletion of your information, subject to legal retention requirements.

6.3 Marketing Opt-Out

Unsubscribe from promotional emails using the link in our messages or by contacting us directly.

6.4 Data Portability

Request your data in a structured, machine-readable format (where applicable).

6.5 Objection and Restriction

Object to certain data processing activities or request restrictions on use.

To exercise these rights, please contact us at alice@jialibei-mat.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core site functionality (e.g., shopping cart, login sessions)
• Analytics Cookies: Track site usage and performance (e.g., Google Analytics)
• Marketing Cookies: Deliver relevant ads and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. International Data Transfers

As a China-based company serving global clients, your information may be transferred to and processed in China. We ensure adequate protection through:

• Compliance with GDPR, CCPA, and other applicable privacy laws
• Standard contractual clauses with international partners
• Adherence to cross-border data transfer regulations

9. Children's Privacy

Our services are designed for business professionals. We do not knowingly collect information from individuals under 18 years of age. If we discover such data, we will delete it promptly.

10. Third-Party Links

Our website may contain links to external sites (e.g., social media, partner platforms). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Effective Date" at the top of this page

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

13. Specific Regional Rights

13.1 European Union (GDPR)

If you are located in the EU/EEA, you have additional rights under the General Data Protection Regulation, including:

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Right to object to automated decision-making

13.2 California (CCPA/CPRA)

California residents have the right to:

• Know what personal information is collected and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights

13.3 Other Jurisdictions

We respect privacy rights under applicable laws in all regions we serve, including Canada (PIPEDA), Australia (Privacy Act), and others. Contact us to exercise your rights.